Customer Service Manager at CANAL+ Austria

CANAL+ – no bad choices.
CANAL+ is more than a streaming-provider – we’re a European entertainment universe with exclusive content, UEFA rights, and a mission: to deliver the best customer experience in Austria.

As Customer Service Manager at CANAL+, you lead a performance-driven service model – globally connected, focused on efficiency, customer satisfaction, and revenue potential.

Your mission:

• Lead the transition from a traditional call center to a smart, hybrid service model powered by AI, bots, and human empathy.
• Think end-to-end: from the first click to the final “thank you.”
• Turn the call center into a profit center – focused on sales, satisfaction, and budget.
• Manage an outsourced international call center with around 20 employees – you lead the cooperation, guide the managers, and take ownership of goals, quality, and performance.
• Take responsibility for international projects and collaborate closely with CANAL+ Customer Service Managers across Europe and beyond.
• Be hands-on during UEFA matchdays – as supervisor and fan.

Your success will be measurable – and visible:

• Budget ownership & savings
• Customer satisfaction via NPS, CSAT, and CES
• Sales performance through inbound sales and customer retention

What you bring:

• Very good English skills (our business language).
• A hands-on mindset and genuine interest in streaming, TV, and sports.
• Empathy, curiosity, and a drive to improve things.
• Passion for international collaboration and project ownership.
• Ideally: experience in customer service. Bonus points for education, experience, and curiosity in Artificial Intelligence (AI).

What we offer:

•    Exciting field of activity & international environment in a promising and innovative industry

•    Work in a young, dynamic team

•    Incentives, training opportunities and team events

•    Meal vouchers

•    Home office option

Hours/working week: 38,5 hours/location: Vienna

Please send your application with the usual documents (cover letter, CV).

We look forward to receiving your application!

Please include the following clause in your CV: I agree that CANAL+ Services Austria GmbH with its registered office in Vienna, Wiedner Gürtel 11, may process my personal data contained in the CV for the purpose of the recruitment process. We would like to inform you that you have the right to access, delete and correct your data. Providing the data is voluntary.