Billing Process owner
Luxembourg, LU
About CANAL+Group
Founded as a French subscription-TV channel 40 years ago, CANAL+ is now a global media and entertainment company. The group has 26.9 million subscribers worldwide, over 400 million monthly active users on its OTT and video streaming platforms, and a total of more than 9,000 employees. It generates revenues in 195 countries and operates directly in 52 countries, with leading positions in Pay-TV in 20 of them. CANAL+ operates across the entire audio-visual value chain, including production, broadcast, distribution and aggregation.
It is home to STUDIOCANAL, a leading film and television studio with worldwide production and distribution capabilities; Dailymotion, one of the world’s largest short-form video streaming platforms; Thema, a production and distribution company specialized in creating and distributing diverse content and channels; and telecommunication services, through GVA in Africa and CANAL+ Telecom in the French overseas jurisdictions and territories. It also operates the iconic performance venues L’Olympia and Théâtre de l’Œuvre in France and CanalOlympia in Africa.
CANAL+ also has significant equity stakes across Africa, Europe and Asia, namely in MultiChoice (the Pay-TV leader in English and Portuguese-speaking Africa), Viaplay (the Pay-TV leader in Scandinavia) and Viu (a leading OTT platform in Southern-Asia).
From the CANAL+ office in Luxemburg, the activities for Austria, Belgium, Czech Rep, Germany, Hungary, The Netherlands, Romania, Slovakia, Switzerland and SPI are being coordinated.
Job Objective
The Billing Process Owner is responsible for overseeing the end-to-end billing process, ensuring accuracy, compliance and efficiency across systems and teams. This role acts as a functional expert and control point for billing operations, working closely with business units, IT and finance support teams to continuously improve billing-related processes.
The position is based in Luxembourg and reports to the Customer Finance & Revenue Assurance Manager.
Your responsibilities
- Process Ownership & Controls
- Own the full billing process lifecycle, from invoicing triggers to successful billing output.
- Define and implement controls to ensure billing accuracy and completeness.
- Monitor and enforce compliance with internal policies and external regulatory requirements.
- Maintain clear process documentation and drive updates as needed.
- Operational Oversight
- Coordinate with support teams to ensure timely and correct execution of billing activities.
- Act as an escalation point for billing-related issues and ensure timely resolution.
- Validate billing system outputs and support root cause analysis in case of errors.
- Continuous Improvement
- Identify opportunities for processing automation and standardization.
- Lead or contribute to projects related to billing transformation, system migrations, and data integration
- Track and report on KPIs related to billing performance (e.g., billing accuracy rate, number of manual corrections, etc.).
- Cross-Functional Collaboration
- Liaise with IT, product, sales, customer service, and revenue assurance to ensure billing rules are aligned with business needs.
- Support audit processes and provide documentation when required.
- Team Management
- Supervise and coordinate the activities of the billing support team.
- Ensure clear allocation of tasks and timely execution of billing operations.
- Act as the primary point of contact for billing team escalations and process related questions.
- Contribute to resource planning and training to support continuous improvement.
Skills & Experience
- Bachelor’s degree in finance, Accounting, Business or related field.
- Minimum 5 years of experience in billing, order-to-cash or revenue operations.
- Strong understanding of billing processes, controls and financial compliance requirements.
- Experience with ERP or billing systems
- Comfortable working with data, KPIs and root cause analysis.
- Ability to collaborate across functions and influence without direct authority.
- Proven experience managing or leading a small operational or finance team (or strong leadership potential).
- Strong attention to detail, analytical mindset and proactive approach to problem-solving.
- Fluent in English (spoken and written).