E-commerce & Retail Manager
London , GB
Studiocanal Kids & Family is a full-service international IP development agency and consultancy offering strategic worldwide brand development, licensing and retail expertise. Studiocanal Kids & Family is also part of the Studiocanal group,its most famous IP being Paddington Bear.
Marketreach is the B2C branch of Studiocanal Kids & Family- we currently run a store at Paddington station, open 7 days a week from 8am to 8pm, another one located at the Savoy for the Musical and a Paddington online shop https://store.paddington.com
We have a friendly close-knit team operating within a family of European media companies, offering the flexibility of a small company whilst being supported by a larger group (Canal+ Group).
We are seeking an enthusiastic, data driven and results-oriented E-commerce and Retail manager based in London be part of the the retail division. Reporting to the VP Retail, you will be responsible for
Key missions & Skills :
- Retail & E-Commerce Expertise
- Strong understanding of omnichannel retail operations, including both physical store and online store management.
- Experience with e-commerce platforms (e.g., Amazon or other pure players)
- Knowledge of digital merchandising, product lifecycle online, and customer journey optimization.
2. Leadership & Collaboration
- Proven ability to lead cross-functional teams, including store staff and digital teams.
- Strong interpersonal skills to collaborate with marketing, IT, logistics, and HR.
- Experience in recruiting, training, and developing team members.
3. Customer-Centric Approach
- Strong focus on customer experience, both in-store and online.
- Ability to implement and monitor customer service standards across channels.
- Understanding of UX/UI principles for e-commerce platforms.
4. Analytical & Strategic Thinking
- Ability to analyze sales data, KPIs, and customer behavior to inform decisions.
- Tracking consumer journey and optimize conversion
- Proficiency in forecasting, inventory planning, and demand analysis.
- Strategic mindset to align retail and e-commerce goals with broader business objectives.
5. Operational Excellence
- Experience in process optimization, logistics coordination, and supply chain management.
- Familiarity with loss prevention strategies and compliance procedures.
- Ability to manage day-to-day operations efficiently, including reporting and audits.
6. Digital Marketing & Sales
- Understanding of digital marketing channels (SEO, SEM, email, social media, CRM).
- Ability to coordinate online campaigns and promotions with retail events.
- Familiarity with conversion rate optimization and cart abandonment strategies.
7. Technical & Tools Proficiency
- Comfortable using retail POS systems, ERP tools, and e-commerce CMS.
- Proficiency in Excel, Google Analytics, and reporting dashboards.
- Knowledge of compliance tools and documentation (e.g., RAMS, compliance reports).
8. Organizational & Time Management
- Strong organizational skills to manage multiple responsibilities and outlets simultaneously.
- Ability to prioritize tasks, meet deadlines, and adapt to changing business needs.
Key qualifications
- 3 to 5 years experience in e-commerce retail, preferably in the IP industry, or an entertainment group.
- Solid commercial and retail acumen & vision
- Strong interest in the brand.
- Experience with inventory management and supply chain management
- Proficient in web analytics tools (e.g., Google Analytics) and e-commerce tracking tools.
- Excellent analytical skills and proficiency with CRM software and MS Excel.
- Knowledge of UX/UI principles and how they impact online sales.
- Strong problem-solving skills and ability to adapt to a fast-paced, evolving industry.
- Strong interpersonal and communication skills, able to build trusted relationships at all levels.
- Transparency, open-minded and team player